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Office Policies

We’re dedicated to making sure you feel welcomed at Carnegie Women’s Health so you get the expert care you need. As such, we maintain the following office policies.

Cancellation Policy

When you make an appointment, we reserve a significant amount of time specifically for your consultation. Unfortunately, when a patient doesn’t show for their scheduled appointment, another patient loses an opportunity to be seen.

Therefore, if you need to cancel or re-schedule, we request you notify us as soon as possible— no later than 48 hours in advance of an extended appointment and 24 hours in advance of a routine or ultrasound appointment. Without this notification, you will be responsible for a $75.00 cancellation fee.

Please call our office as soon as you need to cancel your appointment. If you call our office after hours, please leave a message to cancel or reschedule and we will confirm with you by phone on the next business day.

Cancellation charges are not covered by insurance and are due and payable prior to any future appointments.

Patient Phone Calls

Carnegie Women’s Health has a team of experienced Registered Nurses on staff to respond to patient questions and concerns in between office visits. These highly skilled professionals are available to discuss:

  • Laboratory Results
  • Medication Refills
  • Information for and from physicians
  • Surgery Scheduling
  • Other Medical Concerns

Our nurses are available by phone during normal business hours. Phone calls are triaged and responded to in priority order. However, all calls are answered within 24 hours. Physicians are available by telephone only in cases of extreme emergency. Patients who require in-depth conversation with a physician should make an appointment at our office. With rare exceptions, our gynecologists do not perform telephone consultations due to their limited availability.

AFTER-HOURS EMERGENCY CALLS

In the event of an extreme emergency after office hours such as illness, bleeding, or the onset of labor, patients should call the answering service and leave a message for the on-call physician.

If you have Caller ID on your phone and leave an after-hours emergency message, please make sure you temporarily lift the block on your phone so that it will accept private calls. Physicians frequently return calls from either their cell or home phones and will not publish those phone numbers.  Therefore, if you do not remove the block from your phone, the physician will not be able to return your call.

Schedule an Appointment

At Carnegie Women’s Health, we’ll help make sure your appointment process goes smoothly and you get the information you need. To get started, contact our New York City office by calling or filling out our online form.

Take 10% off your order and 20% of all sales will be donated to Mt. Sinai Hospital and MFM Associates to help during these unprecedented times.

Use code HELPNYC at checkout

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